Patient registration kiosk unveiled at St. Joe’s

News Oct 29, 2013 Bloor West Villager

Patient registration at St. Joseph’s Health Centre’s Ambulatory Care Centre (ACC) is on its way to becoming quicker and more efficient.

The hospital officially launched a pilot project Wednesday, Oct. 23 with the installation of a registration kiosk, which operates similarly to an Automated Banking Machine, in the heart failure clinic and will roll out throughout the remaining ACC clinics this fall.

“This is a fully self-sufficient kiosk, which allows patients to register their basic information,” Greg Zaffarano, operations co-ordinator, said. “It provides patients with the forms they need and directions on a map.”

All patients have to do is insert their health card, he told The Villager.

“We encourage patients to try it and provide feedback,” Zaffarano said. “It’s designed to be intuitive and user-friendly. We want to make it as easy as possible for patients.”

The kiosk’s benefit is reduced wait times at registration. If the clerks are busy, people can use the kiosk. Patients can also pre-register online – not unlike checking in for an airline flight. Registration services manager Marilyn Sawh said patients can get a print-out of the forms and maps they need for their appointment.

The hospital will monitor how much the kiosk is used versus how many patients rely on its clerks, she said.

Visit www.stjoe.on.ca for further details.

– Lisa Rainford

Patient registration kiosk unveiled at St. Joe’s

News Oct 29, 2013 Bloor West Villager

Patient registration at St. Joseph’s Health Centre’s Ambulatory Care Centre (ACC) is on its way to becoming quicker and more efficient.

The hospital officially launched a pilot project Wednesday, Oct. 23 with the installation of a registration kiosk, which operates similarly to an Automated Banking Machine, in the heart failure clinic and will roll out throughout the remaining ACC clinics this fall.

“This is a fully self-sufficient kiosk, which allows patients to register their basic information,” Greg Zaffarano, operations co-ordinator, said. “It provides patients with the forms they need and directions on a map.”

All patients have to do is insert their health card, he told The Villager.

“We encourage patients to try it and provide feedback,” Zaffarano said. “It’s designed to be intuitive and user-friendly. We want to make it as easy as possible for patients.”

The kiosk’s benefit is reduced wait times at registration. If the clerks are busy, people can use the kiosk. Patients can also pre-register online – not unlike checking in for an airline flight. Registration services manager Marilyn Sawh said patients can get a print-out of the forms and maps they need for their appointment.

The hospital will monitor how much the kiosk is used versus how many patients rely on its clerks, she said.

Visit www.stjoe.on.ca for further details.

– Lisa Rainford

Patient registration kiosk unveiled at St. Joe’s

News Oct 29, 2013 Bloor West Villager

Patient registration at St. Joseph’s Health Centre’s Ambulatory Care Centre (ACC) is on its way to becoming quicker and more efficient.

The hospital officially launched a pilot project Wednesday, Oct. 23 with the installation of a registration kiosk, which operates similarly to an Automated Banking Machine, in the heart failure clinic and will roll out throughout the remaining ACC clinics this fall.

“This is a fully self-sufficient kiosk, which allows patients to register their basic information,” Greg Zaffarano, operations co-ordinator, said. “It provides patients with the forms they need and directions on a map.”

All patients have to do is insert their health card, he told The Villager.

“We encourage patients to try it and provide feedback,” Zaffarano said. “It’s designed to be intuitive and user-friendly. We want to make it as easy as possible for patients.”

The kiosk’s benefit is reduced wait times at registration. If the clerks are busy, people can use the kiosk. Patients can also pre-register online – not unlike checking in for an airline flight. Registration services manager Marilyn Sawh said patients can get a print-out of the forms and maps they need for their appointment.

The hospital will monitor how much the kiosk is used versus how many patients rely on its clerks, she said.

Visit www.stjoe.on.ca for further details.

– Lisa Rainford