Webmasters in Seoul, South Korea have denied Toronto bragging rights of having the best municipal website in the world.
But only just.
That’s according to a study by two American universities, comparing municipal websites around the world based on various criteria.
The survey by Rutgers University-Newark and Kent State University found that overall, Seoul, South Korea ranked first, and gave it top marks for design. Toronto came in second overall – but it was ranked best in the world in terms of the content it provided.
Mayor Rob Ford said in a news release that he was proud of the city’s showing.
“The City of Toronto is truly dedicated to providing excellent customer service along with transparency and accountability,” said Ford. “For example, we’ve made it easy to access City Hall by visiting our website that provides information about municipal programs, services, initiatives, online payment options, and online public feedback opportunities.”
The survey looked at various criteria: citizen and social engagement, content, privacy, services and usability.
Toronto ranked third in usability and fifth in services.
In the statement from the city, government management committee Chair Paul Ainslie said Toronto would try to do better in those areas in the future.